Privacy Policy
How we collect, use, and protect your personal information.
Last Updated: January 2026
Introduction
cliff-echo ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit cliff-echo.org or engage with our services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.
Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide when you:
- Complete enquiry forms on our website
- Subscribe to communications
- Engage our consulting services
- Communicate with us via email or other channels
This information may include your name, email address, organisation name, and any other details you choose to share regarding your service requirements.
Automatically Collected Information
When you access our website, we may automatically collect certain technical information including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To deliver and improve our consulting services
- To communicate with you about services, updates, and relevant information
- To analyse website usage and improve user experience
- To comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With service providers who assist in our business operations under confidentiality agreements
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
- With your explicit consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer required, we securely delete or anonymise it.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Withdraw consent for communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Address: Level 4, 125 Collins Street, Melbourne VIC 3000, Australia